Between January 8-11 2007, I deposited $955 with Golden
Nile Casino. Each deposit was accompanied by a
bonus of between 150%-175%. I made all my deposits
by way of VISA card.
On January 11th, I went up about
$3200. I requested a withdrawal of only $750, so
as not to conflict with an rules they might have
regarding bonuses. Significant information was
requested of me, to process my withdrawal. I asked
if my VISA card could simply be credited by the amount I
had requested, and was told that Golden Nile did not
have the capacity to make such a deposit. The
information they required included: copies of my
VISA card, front and back; copy of my driver's license;
copy of a recent utility bill; and a very thorough
information form that needed to be filled out in it's
entirety. Reluctantly I complied. I was very
concerned about identity theft. All the documents
were forwarded to Golden Nile Casino by
Email/attachment, within an hour of my requesting the
Four days later my request was denied. When I
inquired by telephone as to the reason, I was told that
the Accounting Department had not received my
documentation. The customer service representative
assured me all the requested documents were in my file,
and asked that I call back during normal business hours.
He promised to forward my documents to Accounting, and
assured me that the matter would be handled that same
day. The time he suggested I call back seemed more
than odd. All the prior customer service reps at
Golden Nile had told me they were located in Cypress.
The call back time for normal business hours suggested a
location somewhere in the Pacific. This customer
service rep finally acknowledged the actual site to be
in New Zealand, which was consistent with the accent of
all the prior representatives.
I called back as instructed, but was told no one was
allowed to speak with Accounting. Within a day or
so I received Email confirmation that my documentation
had been approved. When I called the next day to
inquire as to when I might expect to be receiving my
withdrawal, the customer service representative was very
evasive. Next time I tried to log onto the site, I
found I was "blocked" from doing so. Upon
telephonic inquiry, I was advised that my account was
being blocked because I had allegedly threatened a
First, let me say that I never threatened a
charge-back or any other action. In fact, to this
point in time, I am not certain what they mean by
"charge-back". I'm assuming it means I threatened
to have my VISA company refuse payment. If so, the
allegation is not only not true, but not even possible.
After finding my account blocked, I attempted to contact
my VISA company (Washington Mutual Bank's home equity
department).....only to find they had been shut down for
at least 3 days due to a blizzard in San Antonio, Texas,
where they are located. I cancelled the card by
way of contacted VISA directly. VISA had no access
to my specific account, other than to cancel it.
My branch was able to confirm that Golden Nile Casino
had (without my requesting so) refunded all my deposits.
Still, that $955 had been at risk. Had I lost,
they would have kept my money. Since I won, they
are clearly obligated to honor my winnings. My
account is still blocked, and I have been told
repeatedly that once blocked, an account stays blocked
Well, I am not one to get cheated without fighting
back. I've reported Golden Nile Casino to the U.S.
Department of Justice's online fraud investigating unit.
I have posted a blog at CasinoMeister. I have
notified @ 40 Email buddies of the the fraud and asked
them to spread the word to all their friends. I believe
that in this world of instant world-wide communication,
we might just blanket the globe within a few weeks.
All the while, I've kept Golden Nile Casino abreast of
all my efforts to expose them. I'm now told they
are forwarding my case to their "fraud investigating
department." I am not sure if this was intended to
frighten me (as the words they used clearly suggested),
or if they were having pangs of conscience....now
realizing they may end up losing more than the monies
they have currently stolen from me. (down to about $650
in excess of what was credited back to my VISA account).
In any event, I will persist.
Gambling has gotten a bad reputation because bad
people use it to do bad things. Gambling is simply
a very exciting form of entertainment. If pursued
with caution and self-discipline, it's fun, enervating,
and offers the distinct and unique possibility of
"winning." It's a crime that sites such as Golden
Nile are allowed to sully the reputation of this ancient
pastime. I will do everything within my power to
put them out of business, or force them to do honest
business....whichever comes first.
Thank you for providing me with this site. You
are doing a service to this community we call mankind,
and are to be commended.