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Coral Casino Review

About | Software | Bonuses | Games & Payouts | Online Cashier
Gaming Policies | Casino Customer Service | Awards


About

Coral Casino is owned and managed by the conglomerate gaming company, Gala Coral Group. The Gala Group acquisition of UK betting shop and global gaming operator, Coral Eurobet (established in 1926) in October of 2005, created one of the largest integrated gaming groups in Europe. The combination of Gala Group's 31 casino venues in the UK, Gibraltar and Isle of Man (26 of which were formerly acquired from the Ladbrokes Hilton Group), 170 clubs, approximately 1,500 licensed betting shops, and online casino/bingo room operations with Coral's 1,300+ UK betting shops, games, poker and online casino and Eurobet's games, poker and casino site and extensive international presence has resulted in a company with over 17,000 employees, 1,500 trading outlets, 400 billion of EBITDA and over two million actively betting patrons. Since the Coral Eurobet acquisition, the Gala Coral Group has acquired the County Clubs Bingo chain in Scotland and the Leo casino in Liverpool.

In terms of licensing and regulation, the Gala Coral Group is somewhat scattered, albeit each of their licenses is held with a reputable European regulator. Considering their broad use of software providers, such as OnGame, Chartwell and Zone4Play, the Gala Coral Group is regulated by commissions in Alderney, Gibraltar and UK. As for Coral Casino, they are licensed and regulated by the strictest of the bunch - the newly formed UK Gambling Commission as deemed by the Gambling Act 2005. The Coral Casino website is managed by Eurobet UK Limited (company number 03849156), located at Glebe House, Vicarage Drive, Barking, Essex, IG11 7NS. Headquarters for the Gala Group are located at Newcastle House, Castle Boulevard, Nottingham, England, UK, NG7 1FT.

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Casino Software

Coral Casino uses software developed by Chartwell Technology and Zone4Play - marked by bright cartoon-animated graphics. Instant access to the online casino gaming platform is available through a no-download Flash component, or, players can access the Club Casino via a download at CoralGames. On the main Coral platform, players will have the option of visiting the Gala online bingo room (powered by proprietary software), or Coral's comprehensive sportsbook (live betting, horse racing, rugby, football, greyhounds), poker room (powered by OnGame), virtual sports room, games room (unique games like "Deal or No Deal" , "Spingo" and standard Club Casino games) and naturally, the online casino, which provides instant Flash access to casino table games, video poker, reels and hi-lo. Software features allow players to view personal account statements listing an audited trail of deposits and withdrawals, recent betting trails and game results, check the latest sports results and customize personal account details through the Account Options feature.

Minimum computer requirements for Flash games are contingent on browser and system settings. A Version 6 or higher Internet Explorer browser and Macromedia Flash 7.0 are the best suited to displaying Corals flash games. Recommended system requirements are Windows 95/98/2000/NT/XP, 64 MB of RAM, a 16-bit colour video card, 1024x768 screen resolution and a Sound Blaster or compatible sound card.

In terms of fairness, the Coral Casino Software Platform has been evaluated by the internationally reputed and accredited testing facility, Technical Systems Testing Inc., which uses advanced testing protocols to verify that software platforms are meeting the same fairness and payout standards imposed by government managed gambling commissions. Included in their analysis is to ensure the Random Number Generator is programmed to produce a statistically acceptable source of random numbers governing winnings and payouts. We are pleased to report that all hands dealt at Coral Casino are done so by a frequently monitored and certified RNG using the Lagged Fibonacci method.

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Bonuses & Promotions

In terms of bonuses and promotions, Coral Casino has an adequately fair offering. Coral offers a welcome bonus to new players and a reload bonus every month. The Welcome Bonus is for 25 and is available to first-time account holders. Unfortunately, Coral Casino is not very transparent in sharing their promotion terms and conditions on their site. At the time of this casino review the play-through was 16x. However, players will need to register an account and login to the software platform to view all the promotion T&C's and verify for themselves. Do not make a deposit before first reading the promotion T&C's. The reason being is that bonus codes, which are needed at the time of claiming the bonus, are located within the bonus T&C's. Although this is not necessarily a "bad" thing, it certainly is an inconvenience that Coral Casino should think about changing. The monthly reload bonus is also for 25. Coral Casino also hosts the player rewards/comp program, Royale Rewards. Again, there is not

For players thinking about playing poker, a Refer-a-Friend bonus is available to both the referral and referee. 25 is given to the referred player after they have deposited 50 and played 125 rakes hands. 50 is given to the player who has given the referral once the referred player has met all the requirements of their bonus.

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Games & Payouts

Coral Casino offers a selection of traditional casino table games, slots, video poker, scratch cards and arcade-style games. There are approximately 60+ games available on the download platform. The Arcade Games section at Coral Casino is impressive. A large variety of scratch cards are available for play, as well as the popular telly hit game, Deal or No Deal. Some other games include 60 Seconds lottery game, Dice Roll, Fire Ball (a cross between pinball and roulette), Space 16 Numbers Game, Spingo (Wheel of Fortune game with dice rolls, roulette and cards), Keno, Footballers' Wags and Hi-Lo games. All games can be played with a virtual balance in "Fun" mode, or, they can be played with real funds deposited through the online cashier. Small screen shots for each game are viewable on the website, although we recommend players to simply register a Fun Account with the Flash casino (just click on any of the games on the main page of the online casino to open the registration screen), which only requires players to divulge their name, date of birth, email address and physical address. Access to the full Flash suite is instantly available. To help players get started or new gamblers unfamiliar with any of the games, the Coral Casino website offers a "Games" section located within their Help menu. Here, players can view all game rules, as well as read instructions on how to place a bet using the software interface. Regarding game payout reports, players should inquire for these, as they are either buried within Coral's website or not published at all. Again, this is another inconvenience that rightfully irks some players.

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Online Cashier

Using Secure Socket Layer technology and 128-bit data encryption, the Coral Casino online cashier offers the highest standard of safety for making deposits and requesting withdrawals. All personal registration information and financial details, such as credit and debit card numbers are encrypted when being transferred from personal computers to the Coral Casino server. What this means is that all confidential information traveling through the internet is scrambled in an unreadable form, and is unscrambled only until it reaches the Coral Casino server. Therefore, it is impossible for any outside source to read one's personal information. A confirmation for this heightened security standard is the BT Trustwise and Verisign endorsement. Players can view their logo on the Coral Casino website (located at the bottom of the screen), which is a declaration that Coral's technology has been deemed secure for processing online transactions, and that their server security certificate is up-to-date and active.

The depositing and withdrawing of funds is smoothly handled by the Coral Casino Cashier. Acceptable money transfer methods include VISA debit/credit cards (Delta, Electron, Switch or Solo), Bank Transfers (wires), and Western Union. Please not that all Visa payments are capable of using the "Verified by Visa" service, which provides an additional security verification protocol to help prevent fraud. When opening a real money account for the first time, players can choose their own preferred method, by choosing the appropriate option in the "Method of Payment" field. For debit/credit cards, players will obviously need to provide the card number and name which the card is issued to (this must match the name used for initial account registration). In order to receive withdrawals via credit/debit cards, a deposit must be made with the card used to accept the withdrawal. Bank transfer deposits should be made payable to Eurobet UK Ltd, HSBC Bank Plc, 6 Commercial Way, Woking, Surrey, GU21 1EZ with the following financial details: Swift Code MIDLGB22, Sort Code 40-47-08, Account Number 21742647. After payment has been made, simply fax the receipt to the Customer Service Department at +44 1483 747097. To make deposits with Western Union, use a Quick Pay form (available at Western Union) and fill the "Payable to" field with Brickagent UK Ltd, and the Code City field with Brickagent UK Ltd. Again fax the payment receipt to customer service. To make a withdrawal via Western Union, simply complete the requested form located within the Withdraw command of the Account Options dropdown menu. All deposits will be immediately available upon completion of the transaction, which only takes a few minutes, and will appear on one's payment statement as Eurobet UK Ltd. Withdrawals using debit/credit cards and bank transfers will appear on one's statement as "Gala Coral", while those received through Western Union will appear as "Brickagent Enterprises Ltd".

One last thing worth mentioning about the Coral Casino cashier is that it allows players to transfer funds betwixt multiple gaming platforms. For instance, an online casino account holder seeking to play in the poker room for the first time, need only click on the casino platform, select the Poker platform, and enter a transfer amount. Following a password confirmation, the funds will be available in the poker room. Account holders should note that all funds in the poker room are automatically transferred to U.S. Dollars according to the closing SPOT rater listed in the Financial Times. Also keep in mind that all withdrawals, must be processed through the Sports platform. Therefore, online casino winnings must be transferred to the Sports platform before they can be requested to withdraw.

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Gaming Policies

Coral Casino operates according to the comprehensive gaming policies of Gala Coral Group, which meet the standards and policies of the UK Gambling Commission. A major component of these policies pertains to responsible gaming.  As a result of Gala Coral Group's commitment to social responsibility, GamCare has awarded the group with their Certificate of Recognition. Offering self-exclusion and deposit limitations for gamblers in need of moderation, counseling services for problem gamblers and strict identification protocols for preventing underage gambling, Gala Coral Group certainly is doing their part to ensure the online gaming industry is socially responsible.

Specific terms and conditions governing the use of the software, and which all players are bound to, are deemed to be reasonable and fair. However, we do think it is worth mentioning the maximum winnings and withdrawal limitations at Coral Casino. The maximum winnings per draw is 20,000, while the maximum gross win in any 24 hour period is 100,000. Also, players should be aware of the identity verification procedures uses at Coral. While it is not a frequent occurrence, security reviews are sometimes needed to verify a player's identity and age. In such cases, Coral Casino reserves the right to make inquiries of the player, which includes running credit reports and sharing information provided by the player with third party databases as deemed necessary to validate the information. The agreement between the player and Coral Casino is governed by the laws of England and Wales, which means that all account holders shall submit themselves to the jurisdiction of England courts in the event of disputes.

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Casino Customer Service

As mentioned earlier, the Coral Gala Group has over 17,000 employees working to ensure all of their operations, including online ops, are efficiently running at all times. Online casino representatives can be contacted via email and toll-free telephone 24/7. An email submission form is available through the software platform and website, and live operators can be reached at 0800 440011. Coral casino also offers a Call Back service in which a casino representative will call back a personal phone line at a specified time.

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Awards

The Gala Coral Group has been recognized for several achievements in the online gambling industry. Coral Casino has specifically been recognized by several bodies and player groups. For the 2006 UK Gambling Awards, Coral was voted Runner Up for Online Casino of the Year and won the top award for Bookmaker of the Year.

Visit Coral Casino for more information.


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