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Virgin Casino Review

About | Software | Bonuses | Games & Payouts | Online Cashier
Gaming Policies | Casino Customer Service | Awards


About

As you might surmise, Virgin Casino comes from the one-and-only Virgin brand. Certainly one of the most charitable, respected and recognizable brands in the UK and in many other countries around the world, Virgin sells everything from CD's and airfare to bridal dresses and comics. They also know a thing or two about the gaming industry. The company's entrance into this sector is a relatively recent one. With the world's first fleet of jumbo jet casinos set for flight in May and the launching of Virgin Games Casino in 2006, the company has come a long way in a short time to become a gaming associated brand. The choice to offer casino gambling activities is indeed a brilliant one, considering Virgin's niche has always been in entertainment and leisure anyways. In addition to online casino games, Virgin Games, betting offering includes poker, bingo and games of skill.

In keeping with their company policy of only entering new ventures in which there is an opportunity to restructure the market, create competitive advantage and add value to the industry, Virgin has promised to so the same for the online gambling sector. And so far, so good. Virgin Games Casino's online gaming licensing is bestowed by the highly regarded Alderney Gambling Control Commission (AGCC), whose independent standards of regulating online gambling activities meet the strictest standards imposed by the 2005 UK Gambling Act. Virgin Casino is powered by WagerWorks software, who in keeping with AGCC guidelines, has offices in Alderney (WagerWorks Alderney 5 Limited, York House, Victoria Street, Alderney). WagerWorks also holds a bookmaker's permit from the Greater London Magistrates' Court Authority - Lambeth and Southwark PSA. Virgin Games is registered in England with Company Number 03735629, and man's offices at 120 Campden Hill Road, London, W8 7AR. Virgin Games is also a member of the Remote Gambling Association - a collective of the largest and most prolific online gambling companies in support of ethical gaming practices and international regulation.

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Casino Software

Virgin Games Casino is powered by WagerWorks Software. Acquired by the internationally recognized casino gaming systems supplier, International Game Technology (IGT), in 2005, WagerWorks received a major revamping that has made it one of the online gaming industry's leading software developers. Regarding fairness certification, WagerWorks has been granted a Seal of Approval from the accredited IT testing facility, Technical Systems Testing (TST). Providing both terrestrial and virtual consulting and independent testing services to well established global gaming companies, TST's certification bestows a great deal of credibility and compliance upon Virgin Games software platform. Furthermore, WagerWorks is licensed by the Alderney Gambling Control Commission (www.gamblingcontrol.org), whose compliance standards guarantee fair odds and strict security protocols. WagerWorks also has certifications with the Isle of Man government and Global Gaming Services.

Virgin Casino strictly offers a Flash software platform - all in the name of "hassle-free online gambling". Indeed, the software is instantly accessible, providing safe and secure access to a suite of sixty-two games. Players can test out the games for free by simply signing up for a practice account, which only requires a valid email address and nothing more. A default of 3,000 practice credits is given for each player's disposal, while the option to open a real money account is available at any time. For players who decide to put down real stakes, they will have access to their own personal "My Account" page, where they can view their transaction and gaming histories at any time. The software platform also offers several customizable features, including playing speed, audio, and graphics customization.

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Bonuses & Promotions

The bonuses and promotions at Virgin Casino offer excellent incentive for players to make a real money deposit. All new players are entitled to a 100% Match Bonus up to 50 Free. With only a 10x playthru requirement, this is a very competitive bonus. However, keep in mind that bets made at games of Baccarat, Multiplier, Craps, Ten Play and Ten Play Bonus Video Poker, and all varieties of Roulette and Blackjack do not count toward meeting the playthru, which incidentally, must be met within thirty days of receiving the bonus in order for it to be eligible as a cashout. Virgin also offers weekly and monthly promotions for active players. At the time of this online casino review, Virgin was offering a 20 bonus on deposits made every weekend during the month, as well as a 50 bonus on weekly reload deposits. Virgin Games' monthly promotions consist of giving away free cash vouchers every week. Their last promo was a 2,000 raffle giveaway in which players were awarded raffle entries for every day spent gambling in the casino during the promo period. Over the course of the month, four lucky players won 500 each.

Additional perks at Virgin Games Casino include a Refer-a-Friend Bonus, Virgin Atlantic High Flyer points, Virgin wine vouchers, and trips to Richard Branson's private desert island, Necker Island, and private game reserve, Ulusaba. The Refer-a-Friend bonus is worth 25 Free to both the referred player and the one making the referral. The referred player is required to make 250 in bets (Multiplier, Baccarat, Craps and Blackjack do not count), after which the bonus will be released to both players. Regarding the game-specific High Flyer Points, these average to about five points for every 100 wagered at Virgin Casino. For your information, about 10,000 points amounts to a premium upgrade while 20,000 points amounts to a one way trip from Europe to New York, Los Angeles, San Francisco, Boston or Miami.

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Games & Payouts

There are over sixty online casino games available at Virgin Casino, including five versions of Roulette, seven versions of Blackjack, seven table poker games, ten video poker machines, seventeen slot machines (including "Play Your Cards Right", "Baywatch", "Monopoly", "Price is Right"), ten instant win games and six different versions of online keno. In our opinion, this is just the right amount of games to keep players busy yet not overwhelm one with too many choices. What truly makes the Virgin Casino software platform unique is that it is powered by WagerWorks, who happens to have exclusive rights to games like those mentioned above. Being an IGT company, WagerWorks has the privilege of offering certain games that other online casinos simply cannot.

Regarding the payouts at Virgin Games, the list of frequent winners on the casino homepage says plenty. However, if you want to know exact payout percentages from the month prior, you will need to contact customer service. Payout percentage reports are apparently not published on their website (something which we would like to see Virgin Casino take up in the near future). Just because this is the case, don't think you are playing with unfair odds. Virgin Games Casino is monitored on an ongoing basis and is subject to monthly audits as enforced by the Alderney Gambling Control Commission.

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Online Cashier

Virgin Casino uses the UK's leading e-commerce payment solutions to process credit and debit card transactions. All card details are stored on a proprietary 128-bit encryption algorithm, which is only accessed when transactions are requested through the online cashier interface by a player signed into their account. Digitally secure, encrypted links mean that players should not be concerned whatsoever about having their personal details intercepted by hackers.

The cashier accepts Visa/MasterCard, Visa Delta and Switch cards, and funds are instantly available once the transaction request has been cleared. Deposits are accepted for a daily minimum of 5 and a maximum of 2,000. Minimum withdrawals are also set at 5, while daily maximum withdrawals are capped at 3,000. Players who would like to withdraw more than 3,000 at one sitting may do so by contacting customer support and providing the necessary requested documentation, which at a minimum, will include either a copy of one's passport or driver's license. Withdrawals can be transferred to the card used for making deposits (2 to 3 days processing time), while mailed cheques are usually received in seven to fourteen days.

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Gaming Policies

Of all the terms and conditions we have read, we have to say that Virgin Casino truly has some of the most friendly and entertaining. In our opinion, this little detail speaks volumes about Virgin Games. Any casino who goes out of their way to make their terms and conditions more easy to bear, has a great understanding of what good service is all about. Every player should read the gaming policies of a casino before signing up to open an account. One of the reasons why this does not happen often is that 99.9% of online casinos present their terms and conditions like its a huge pile of legal mumbo jumbo. And although it is in many ways, Virgin Casino does an excellent job explaining them with a unique personal touch. Topics covered include Ownership, Gaming Policy Updates, Registration, Account Activities, Customer Service, Self-Exclusion, Games, Prize Vault Games, Awards and Vouchers, Intellectual Property Rights, Warranty Disclaimer and Liability, Player Privacy Rights and ethical warnings about problem gambling.

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Casino Customer Service

We have no qualms whatsoever about giving Virgin Casino an excellent rating in the customer service department. Virgin is a brand that prides itself on customer satisfaction, and this is no different with their online gaming operations. One of the ways in which Virgin Casino has successfully tried to implement positive change within the gaming industry has been in the area of customer service. Cheers to you Virgin. Emails are normally replied to within two hours, while toll-free telephone support is available 24/7. Inside the UK, players should call 0800 458 6003. Outside the UK, players may call +44 800 458 6003. Virgin Casino may also be reached by mail at: Virgin Casino Customer Service, The Old School, Holly Walk, Leamington Spa, CV32 4JG.

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Awards

Our prediction at Online Casino Project is to be on the lookout for Virgin Casino at top of online player pools in the near future. Considering that Virgin Casino first debuted on the gambling scene in 2006, the number of players they have been able to register is phenomenal. Virgin Casinos first award - of what we think will be many - was for HitWise's Top Ten Website Award for the fourth quarter of 2006.

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Visit Virgin Casino for more information.


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